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From £11.95 per month

Complete Off-site Tech Support for Small Businesses

Remote support for software, hardware and networks including setup, configuration, troubleshooting, virus & adware removal, secure vault backup and more.
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How many PC's do you have?

Technical Support plans from £11.95 per month*

Our Support Plan

Our comprehensive technical support package includes a wide array of business critical IT support services to ensure your ability to trade is never affected by unexpected technical gremlins.
Remote Support
Anti Virus & Firewall
Secure Vault Backup
Hardware Support
Remote Support
Remote Support allows us to connect to and repair your computer remotely. Our technical support agents can interact with your computer as if they were sitting at your desk.

Software Installation

We can install any software package on your computer and configure it to meet the individual needs of your business.

Software Troubleshooting

Something not working as expected? We will figure out what's wrong and get you up and running again.

Network Setup & Repair

Want to set up a network for your office? We can set up and configure a private office network to link your computers together.

Virus & Adware Removal

Viruses, malware and & adware pose a serious risk to your business. Our live support team can rid your computer of annoying and dangerous viruses.
Effective Anti Virus and Firewall provision is the first line of defence against online threats. Businesses are targeted by computer hackers on a daily basis. It doesn't matter how big or small your business is, hackers will try to exploit businesses regardless of size or industry.

Anti Virus

Our technical support package includes free anti virus for all your covered computers. Our anti virus package works behind the scenes to protect you from online, email and offline virus threats.

Firewall

Your firewall exists to help prevent viruses from stealing sensitive data or spreading viruses throughout your network. We will set up and configure your firewall for optimal protection.

Virus & Malware Removal

Many computer users are completely unaware that their machine may be infected by hundreds of viruses. Viruses are designed to remain entirely undetected so they are able to steal personal and business information without raising suspicion. Our techical support agents will detect and remove any viruses running on your computer.

Adware Removal

Is your computer running slowly? Are adverts or pop ups making your online experience slow and difficult to use? You may be affected by Adware. Adware can be frustrating and difficult to remove. Our support team will detect and remove any adware affecting your computer.
Data loss can be devestating for businesses of all shapes and sizes. Data can be permenantly lost at any time. It is important to have a solid backup system in place to ensure your files are always protected.

Vault Backup

Our technical support package includes Vault Backup for all your computers. Vault Backup ensures your sensitive and business critical files are backed up in secure cloud storage. This means that no matter what happens to your computer, your data will always be safe.

Business Critical Software

We will configure your Vault Backup software to protect your most business critcal software. Our backup software works with most types of business software including Sage Accounts and other popular business softwares.

Instant Update

Your Vault Backup service will instantly and securely backup modified files to ensure your backups are always up to date. It doesn't matter if your computer is damaged, lost or stolen, your data will always be safe.

Access All Devices

You can access your backed up data at any time from any device anywhere in the world, whether it be your laptop, phone or tablet at home, in the office or on holiday. Our Vault Backup is the safest and most versatile option for business backup.
Our technical support package includes a wide range of free and charged hardware support options. We offer completely free off-site hardware upgrades to all technical support customers.

Free Upgrade Installations

From time to time you may wish to upgrade certain elements of your computer such as the ram, hard drive and graphics card. We will install these components entirely free of charge at our workshop. You simply send us your machine and upgrade components and we will test and install free of charge to all technical support customers.

Computer Repairs

If your computer cannot be repaired remotely it may be due to a hardware failure. We will troubleshoot your machine at our workshop and install replacement parts for a fixed fee. Computer repairs start from just £49.95.

Custom Builds

We can build custom computers to your specification. Whether you require a basic micro pc for warehouse use, or a high performance media machine, our workshop team can build the perfect computer for you. Custom builds start from £49.95.

Part Finder

We will source spare parts for your computer completely free of charge. Whether you are in need of a new power cable, or an internal component, our team will source the correct parts for your computer.

Why Choose Us

Live Balloon is like having your very own on site IT department, without paying expensive salarys.

1 Hour Support

We respond to all support tickets within 1 hour or we will give you 2 months free of charge.

Everyday Backups

Your business files will be backed up to secure cloud storage on a daily basis.

Code Red

If you experience any business critical issue, we will upgrade your ticket to Code Red. We will resolve your issue day or night.

Expert Support

Our support agents are capable of dealing with any issue your business may face. Whether it's software or hardware, we will be there.

FAQ's

How can Live Balloon see and fix my issue?
Live Balloon uses state of the art remote support software to tackle your issues. We can connect to your computer and take control as if we were sitting at your desk with you. Our remote support software allows us to diagnose and repair your computer without limitation.
How do I get support?
Live Balloon offers live support 7 days a week, 8:00am to 8:00pm. If your issue is business critical your ticket will be upgraded to Code Red. Code Red ensures your issue will be dealt with regardless of the time of day, without any long delays.
How fast is Live Balloon?
Live Balloon offers instant live support 7 days a week, 8:00am to 8:00pm. We guarantee to answer all support tickets within 1 hour, or we will give you 2 months free. If your issue is business critical, we will upgrade your ticket to Code Red. Code Red tickets are attended to 24/7.
What is Code Red?
Code Red is applied to all tickets that pose a business critical concern. We will direct all available resources to your issue, regardless of the severity or time of day. We appreciate that business matters can be urgent, and that every second is vital. That's why our Code Red system will guarantee your business does not suffer any extensive down time..
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Nulla ut ante vel lorem tempus lobortis. Sed quam metus, faucibus et pulvinar ut, volutpat ut orci. Nulla ornare ex lectus. Integer non neque sed eros sollicitudin congue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Nam vel lectus in urna mattis ullamcorper. Etiam vel dolor leo. Vestibulum congue dolor at sollicitudin placerat. Mauris cursus vestibulum sapien ut ultricies. Praesent est arcu, condimentum.
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Nulla ut ante vel lorem tempus lobortis. Sed quam metus, faucibus et pulvinar ut, volutpat ut orci. Nulla ornare ex lectus. Integer non neque sed eros sollicitudin congue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Nam vel lectus in urna mattis ullamcorper. Etiam vel dolor leo. Vestibulum congue dolor at sollicitudin placerat. Mauris cursus vestibulum sapien ut ultricies. Praesent est arcu, condimentum.
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Nulla ut ante vel lorem tempus lobortis. Sed quam metus, faucibus et pulvinar ut, volutpat ut orci. Nulla ornare ex lectus. Integer non neque sed eros sollicitudin congue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Nam vel lectus in urna mattis ullamcorper. Etiam vel dolor leo. Vestibulum congue dolor at sollicitudin placerat. Mauris cursus vestibulum sapien ut ultricies. Praesent est arcu, condimentum.
Etiam sed ligula anteem vitae tempus ornare
Nulla ut ante vel lorem tempus lobortis. Sed quam metus, faucibus et pulvinar ut, volutpat ut orci. Nulla ornare ex lectus. Integer non neque sed eros sollicitudin congue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Nam vel lectus in urna mattis ullamcorper. Etiam vel dolor leo. Vestibulum congue dolor at sollicitudin placerat. Mauris cursus vestibulum sapien ut ultricies. Praesent est arcu, condimentum.
Curabitur quis ante a felis eleifend
Nulla ut ante vel lorem tempus lobortis. Sed quam metus, faucibus et pulvinar ut, volutpat ut orci. Nulla ornare ex lectus. Integer non neque sed eros sollicitudin congue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Nam vel lectus in urna mattis ullamcorper. Etiam vel dolor leo. Vestibulum congue dolor at sollicitudin placerat. Mauris cursus vestibulum sapien ut ultricies. Praesent est arcu, condimentum.

The Live Balloon Guarantee

Live Balloon is committed to providing your company with world class customer service. We appreciate that every business matter is an urgent matter, and you can be sure your Live Balloon support agent will be focussed on getting you up and running again as soon as possible.

Customer Support

Our Live Support agents are available 7 days a week 8:00am - 8:00pm, to assist you with any issue or query you may have. We appreciate that every business matter is an urgent matter. At Live Balloon we do not simply clock off at the end of the day. If you experience a business critical issue, Live Balloon will stay until the issue is resolved.

Our ticket support system allows us to keep track of your issues day and night. You can be sure your issue will be resolved in a timely manner.

1 Hour Guarantee

We guarantee to reply to all support tickets within 1 hour or we will give you 2 months free of charge! If we can't resolve your issue, we will find somebody who can.

2 Months Free

We will respond to all support tickets with 1 hour of submission. If we fail to respond to your ticket within this window, we will add 2 months free subscription to your account.

We Always Fix

If we can't fix your issue, we will find somebody who can. Live Balloon will make sure your business has the support it needs, regardless of the issue.

Code Red

If you experience any business critical issue, we will upgrade your ticket to Code Red. Code Red support tickets will recieve the following priorities:

  • Real time agent support within 5 minutes, 24 hours a day, 7 days a week.
  • All available resources will be directed to your issue.
  • Detailed prognosis and estimated repair time.